Our Complaints Procedure: Your Voice Matters

At Click A Brick, we are genuinely committed to always offering all our clients an efficient and effective service. Your satisfaction is of the utmost importance to us, and we sincerely hope you will be pleased with the work we do for you.

However, we understand that sometimes things might not go as expected. If you ever have a concern or are unhappy with any aspect of our service, we want to hear about it.

Your feedback is invaluable, and it helps us to learn and improve.

How to Raise a Concern

If you have a complaint or a concern, please raise it directly with:

  • Adam Kuleszka
  • Tim Heappey

You can reach them by:
INSERT CONTACT DETAILS: ADDRESS, EMAILS, PHONE

To help us understand and resolve your concern as quickly as possible, please provide the following information:

  • Your full name and contact details.
  • A clear description of your concern or complaint.
  • When the issue occurred.
  • What outcome you are hoping for.
  • Any relevant documents or correspondence.

What Happens Next? Our Commitment to Resolution

Once you have raised your concern, you can expect us to:

  1. Acknowledge Your Complaint: We will acknowledge receipt of your complaint promptly, usually within 5 working days, confirming that we have received it and who will be handling it.
  2. Investigate Thoroughly: The designated team member will carefully investigate your concerns, gathering all necessary information.
  3. Provide a Response: We aim to provide a full response to your complaint within 28 days of receiving it. If, for any reason, we need more time to investigate, we will inform you of the delay and provide an updated timeframe.
  4. Seek a Resolution: Our goal is always to find a fair and satisfactory resolution to your complaint. We will clearly explain our findings and any proposed actions.

If You Remain Unhappy

We sincerely hope to resolve your complaint to your satisfaction through our internal procedure. If, after receiving our final response, you remain unhappy with the outcome, please let us know. We will then review the matter further and explain any further options available to you.

We value your business and are dedicated to resolving any issues fairly and efficiently.
Thank you for giving us the opportunity to put things right.